Effective 24 October 2026
Everything on Roomats is free except the optional Featured listing boost (₹99 for 7 days) and, in some Indian cities, the fee for a Roomats Partner's help, which is waived during the pilot. These terms cover both.
The Featured boost is a digital service — nothing is shipped. It's delivered instantly: as soon as your payment goes through, your listing appears in the Featured row at the top of matching search and area pages for 7 days (or, if a boost is already running, for 7 days after it ends). You'll see “Featured until …” on your listing, and the payment in Settings → Payments.
If your payment went through but your listing isn't featured within 30 minutes, email support@roomats.com with the Razorpay reference (it starts with “pay_”) and we'll fix it or refund you in full.
A boost is a one-time purchase, not a subscription — nothing renews or charges you again. Because it starts the moment you pay, it can't be cancelled once it's running. If you close the checkout before paying, nothing is charged.
We refund the full ₹99 if:
We don't refund a boost that ran as described, one you stopped early by pausing, marking as taken or deleting the listing, or one on a listing we removed for breaking the Terms or Community Guidelines. Featuring helps people see a listing; it can't guarantee requests or a match, so that isn't a reason for a refund.
To ask for a refund, email support@roomats.com within 7 days of the payment with the Razorpay reference. We reply within 2 working days. An approved refund goes back to the way you paid, through Razorpay; banks usually show it within 5–7 working days. A refunded boost stops at once.
Fees are waived during the pilot. Nothing is charged for a Roomats Partner's help, so there is nothing to cancel or refund. You can withdraw a request at any time, and ask for a different partner once for free. The Featured boost terms above don't apply to partner fees: they are separate purchases.
The full refund and cancellation terms will be published here before any fee is ever charged. Until then nothing is charged, so there is nothing to refund. The fee you were quoted when you asked for help stays as quoted, and fee changes need notice. See Partner fees and the Assisted Rental Service Terms.
Email support@roomats.com or use Help → Contact us. Pricing is on Pricing.
Roomats is run by Augmetic Infinite LLP, a limited liability partnership registered in India (GSTIN 24ABPFA7903A2ZQ).