Assisted Rental Service Terms

These terms are between you and Augmetic Infinite LLP, a limited liability partnership registered in India (GSTIN 24ABPFA7903A2ZQ) (“Roomats”). They apply when you ask a Roomats Partner for help, as a tenant or as an owner. They add to the Terms of Service, which also describe the service in the section on Roomats Partners (India). When you send a request you accept these terms, and we record which version you accepted and when.

The service is help from an independent Roomats Partner: finding or showing places, arranging visits and keeping a deal moving in a chat on Roomats. Roomats provides the service and chooses the partner; the partner is an independent contractor, not our employee or your agent.

It is not: a guarantee that you will find a place or a tenant or that a place is available, as described or suitable; collection or holding of rent or deposits; property management; or legal advice. The tenancy agreement, deposit, registration and any police verification are between the tenant and the owner.

You need an active Roomats account with a verified contact, and the place you ask about must be in an Indian city where Roomats Partners are open. The service is not offered in Canada or any other country. A tenant asks as a tenant; an owner asks as an owner. You can have one open request for each kind of place at a time.

1. You send a request: the place, the kind of place, your rent or budget, your move-in date, your language and, if you like, that you want a woman partner. You agree to the fee shown (see Fees).
2. Our team offers your request to a partner who fits. The partner has 20 minutes to accept. If none can take it, we tell you and you can ask again later.
3. When a partner accepts, a deal chat opens. The person on the other side of the deal joins only when our team adds them.
4. Visits are booked through Roomats. The tenant shows a visit code that the partner types, and the partner shows a badge code that the tenant can check.
5. The owner says yes to an offer, the tenant locks the deal, and on move-in the tenant shows a code that the owner types. After 7 days with no dispute the deal is complete.

The fee is shown to you in rupees, with GST on its own line, before you agree. It is locked when you send your request, and a later change to the fee schedule does not change it. The current schedule is on Partner fees: a percentage of one month's rent with a minimum and a cap, charged only to the side that asked for help. Together, tenant and owner never pay more than half a month's rent plus GST. Flatmate matches and renewals are always free.

During the pilot, fees are waived. Nothing is charged to you. We show the fee that would apply so you can see what the help would cost. Before any fee is charged we will publish the refund and cancellation terms on Refunds & delivery and give notice in Roomats. When fees start they are paid only through Roomats, never in cash and never to a partner. We won't ask you for a token, booking or holding amount.

• You can withdraw a request at any time before it is closed. The partner is told in general terms and the chat closes.
• You can ask for a different partner once, for free, without giving a reason. The old chat closes so the new partner never reads it. After that, our team decides.
• Because nothing is charged during the pilot, there is nothing to refund. The rules that will apply once fees are charged are not yet published; see Fees.
• A partner or deal can also end because the partner is paused or leaves, a deal falls through, or the place is no longer available. We tell you, and you can ask for help again or go direct.

• A partner may tell you they can help with your vacancy. Nothing about your place is made public and no listing is made unless you approve the request from your own account. If you do, a draft listing is made in your name for you to review and publish. It stays yours.
• You choose how long the approval stands: 14 to 60 days (30 by default). You can end it at any time, and your listing then carries on as a direct listing. You can always list directly, for free.
• You stay responsible for the tenancy: you confirm that you own the place or may let it, and that what you tell people is accurate.

A partner never receives your phone number or email. Phone numbers, emails and links can't be sent in a deal chat, by anyone. After the deal is locked, tenant and owner can share contact details with each other if both choose to. Please don't try to avoid a fee that applies by moving a deal off Roomats.

• Roomats is responsible for providing the service with reasonable care, for choosing partners our team has checked, and for the platform. We are not a party to the tenancy and don't guarantee what a place is like.
• A partner is responsible for their own conduct under the Partner Agreement and the Community Guidelines. Report one who breaks them.
• Your rights as a consumer, and any other right the law gives you that can't be set aside by agreement, are not affected. Nothing here limits liability that can't be limited by law.

Visit in daylight if you can, and tell a friend where you are going. There is an SOS button on the deal page beside a link to call 112, which you should use first in an emergency. Our Community Guidelines have more safety tips.

What we keep about a request, a deal and a visit, what a partner can and can't see, and how long we keep it, is in the Privacy Policy.

If something goes wrong, tell us through Help or at support@roomats.com. We aim to acknowledge complaints within 24 hours and resolve them within 15 days.

We will publish any change to these terms here with a new version and tell you in Roomats; a change never alters a fee you were already quoted. These terms are governed by the laws of India, and the Terms of Service say how disputes are handled.